Shipping policy
At Blue Wave USA, we strive to deliver your order as quickly as possible while maintaining the highest level of quality.
Printing and Processing Time
Most of our products are made-to-order, meaning we print and manufacture each item after it is ordered. This process takes an average of 2-5 business days, depending on the product and quantity ordered.
Some products may be ready to ship immediately, while others may require additional processing time.
Shipping Time
Standard shipping time is 4-11 business days. Once your order has been processed, it will be shipped to your specified shipping address. Shipping times will also vary depending on your location.
Estimated shipping times will be provided during checkout and in your order confirmation email. Please note that shipping times are estimates and may vary based on carrier delays and other factors beyond our control.
Address Accuracy
To ensure smooth and timely delivery of your order, we kindly request that you provide a complete and accurate shipping address during checkout. Please double-check all the details, including street names, house/apartment numbers, postal/ZIP codes, and any additional address elements. Inaccurate or incomplete addresses may result in delayed or failed deliveries, and customers will be liable for reshipment costs
Please bear in mind that shipping addresses for China, Japan, and South Korea must be added in the local language due to the shipping partners' requirements. For some fields, a limited number of Latin characters is allowed.
Remember, a small error in the address can lead to big complications, so take a moment to verify and update your shipping information before finalizing your order.
Important Holiday Shipping Notice
As the holiday season approaches, we kindly request that you plan ahead and allow ample time for order processing and delivery. Due to increased shipping volumes during this busy period, there may be potential delays beyond our estimated delivery times. We highly recommend placing your orders in advance to ensure timely delivery. Thank you for your understanding.
Shipping Costs
Shipping costs differ based on the type and quantity of products in an order. See the final shipping costs during checkout. Please note that some products are shipped separately.
Lost or Damaged Shipments
For packages lost in transit, please get in touch with us within 30 days from the estimated delivery date. We'll be happy to send a replacement order on your behalf. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email with a tracking number and a link to track your order. You can also track your order from your account dashboard on our website.
If you have any questions or concerns about shipping or delivery, please don't hesitate to contact us.